Code of Ethics

1. Comply with governing documents, standards and practices and are subject to all federal, state, local laws, ordinances, and regulations.
2. Participate in continuing professional education through the Community Association Institute (CAI) and other industry related organizations.
3. Act in the best interests of the client; refrain from making inaccurate or misleading representations or statements.
4. Undertake only those engagements that they can reasonably expect to perform with professional competence.
5. Exercise due care and perform planning and supervision as specified in the written management agreement, job description or duly adopted Board policies.
6. Disclose all relationships in writing to the client regarding any actual, potential or perceived conflict of interest between the Manager and other vendors. The Manager shall take all necessary steps to avoid any perception of favoritism or impropriety during the vendor selection process and negotiation of any contracts.
7. Provide written disclosure of any compensation, gratuity, or other form of remuneration from individuals or companies who act or may act on behalf of the client.
8. Insure that homeowners receive timely notice as required by state statutes or legal documents and protect their right of appeal.
9. Disclose to the client the extent of fidelity or other contractually required insurance carried on behalf of the Manager and/or client and any subsequent changes in coverage which occur during the Manager’s engagement if the amount is lower than the contract amount requires.
10. See that the funds held for the client by the Manager are in separate accounts, are not misappropriated, and are returned to
the client at the end of the Manager’s engagement. Prepare and furnish to the client accurate and timely financial reports in accordance with the terms of the management agreement, job description, or duly adopted Board policies.
11. Recognize the original records, files and books held by the Manager are the property of the client to be returned to the client at the end of the Manager’s engagement; maintain the duty of confidentiality to all current and former clients.
12. Refrain from criticizing competitors or their business practices.
13. Act in the best interests of their Employers and maintain a professional relationship with peers and industry related professionals.
14. Conduct themselves in a professional manner, at all times, when acting in the scope of their employment.
15. Not engage in any form of price fixing, anti-trust, or anti-competition.
16. Not use the work products of colleagues or competing management firms that are considered proprietary without the expressed written permission of the author or the management firm.