How do you go from Good to Great? Learn the Principals for Community Association Success (Article Provide by CAI)
Principles for Community Association Success » Rights and Responsibilities for Better Communities » Community Association Governance Guidelines » Model Code of Ethics for Community Association Board Members »Community Association Fundamentals
RIGHTS AND RESPONSIBILITIES
Perhaps the greatest achievement for any association is creating and
sustaining a sense of community among residents and leaders. This goal is
best achieved when homeowners, non-owner residents and association leaders
recognize and embrace their rights and responsibilities. It was with this goal in
mind that CAI developed Rights and Responsibilities for Better Communities. These
principles can serve as an important guidepost for board and committee members,
community managers, homeowners and non-owner residents.
Rights and Responsibilities for Better Communities
Principles for Homeowners and Community Leaders
Homeowners have the right to:
1. A responsive and competent community association.
2. Honest, fair and respectful treatment by community leaders and managers.
3. Participate in governing the community association by attending meetings,
serving on committees and standing for election.
4. Access appropriate association books and records.
5. Prudent expenditure of fees and other assessments.
6. Live in a community where the property is maintained according to established standards.
7. Fair treatment regarding financial and other association obligations,
including the opportunity to discuss payment plans and options with
the association before foreclosure is initiated.
8. Receive all documents that address rules and regulations governing
the community association—if not prior to purchase and settlement
by a real estate agent or attorney, then upon joining the community.
9. Appeal to appropriate community leaders those decisions affecting
non-routine financial responsibilities or property rights.
Homeowners have the responsibility to:
1. Read and comply with the governing documents of the community.
2. Maintain their property according to established standards.
3. Treat association leaders honestly and with respect.
4. Vote in community elections and on other issues.
5. Pay association assessments and charges on time.
6. Contact association leaders or managers, if necessary, to discuss financial
obligations and alternative payment arrangements.
7. Request reconsideration of material decisions that personally affect them.
8. Provide current contact information to association leaders or managers to help
ensure they receive information from the community.
9. Ensure that those who reside on their property (e.g., tenants, relatives and
friends) adhere to all rules and regulations.
Community leaders have the right to:
1. Expect owners and non-owner residents to meet
their financial obligations to the community.
2. Expect residents to know and comply with the
rules and regulations of the community and to stay
informed by reading materials provided by the association.
3. Respectful and honest treatment from residents.
4. Conduct meetings in a positive and constructive atmosphere.
5. Receive support and constructive input from owners
and non-owner residents.
6. Personal privacy at home and during leisure time in the community.
7. Take advantage of educational opportunities (e.g.,
publications, training workshops) that are directly
related to their responsibilities and as approved by the association.
Community leaders have the responsibility to:
1. Fulfill their fiduciary duties to the community and
exercise discretion in a manner they reasonably
believe to be in the best interests of the community.
2. Exercise sound business judgment and follow
established management practices.
3. Balance the needs and obligations of the community
as a whole with those of individual homeowners and residents.
4. Understand the association’s governing documents,
become educated with respect to applicable state
and local laws and manage the community association accordingly.
5. Establish committees or use other methods to obtain
input from owners and non-owner residents.
6. Conduct open, fair and well-publicized elections.
7. Welcome and educate new members of the
community—owners and non-owner residents alike.
8. Encourage input from residents on issues affecting
them personally and the community as a whole.
9. Encourage events that foster neighborliness and a sense of community.
10. Conduct business in a transparent manner when feasible and appropriate.
11. Allow homeowners access to appropriate
community records when requested.
12. Collect all monies due from owners and non-owner residents.
13. Devise appropriate and reasonable arrangements,
when needed and as feasible, to facilitate the ability
of individual homeowners to meet their financial obligations to the community.
14. Provide a process residents can use to appeal
decisions affecting their non-routine financial
responsibilities or property rights—where permitted
by law and the association’s governing documents.
15. Initiate foreclosure proceedings only as a measure of last resort.
16. Make covenants, conditions and restrictions as
understandable as possible, adding clarifying “lay”
language or supplementary materials when drafting or revising the documents.
17. Provide complete and timely disclosure of personal
and financial conflicts of interest related to the
actions of community leaders, e.g., officers, the board and committees.
(Community associations may want to develop a code of ethics.)
EVERY COMMUNITY has its own history, personality,
attributes and challenges, but all associations share common
characteristics and core principles. Good associations
preserve the character of their communities, protect
property values and meet the established expectations
of homeowners. Great associations also cultivate
a true sense of community, promote active homeowner
involvement and create a culture of informed consensus.
The ideas and guidance conveyed in this brochure
speak to these core values and can, with commitment,
inspire effective, enlightened leadership and responsible, engaged citizenship.